> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.brainframe.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Task Manager Integration

# ✅ **Task Manager Integrations**

> **"Keep your teams working in their preferred tools, while you maintain centralized oversight."**  
> Brainframe integrates with **Jira, Asana,** **Monday.com****, and Azure DevOps** to give you a unified compliance view of all tasks.

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## 1️⃣ How It Works  

1. **Set up API access**  
   The first time you configure an integration, you’ll need to provide an **API key**.  
   
* The API key grants **read-only access** to linked tickets.  
* Brainframe cannot create tasks directly — you must first create them in the external tool.  

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2. **Link tasks to documents**  
   Use the **⚡ Lightning Bolt icon** inside any document to link an external task.  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12141_1xr5n0e.png =285xauto)
   Alternatively, use the **New → Add from integrations** option to add tickets directly to a folder.  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12143_13hqia7.png =390xauto)
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3. **Search & select tickets**  
   Depending on the selected tool, Brainframe opens a dedicated search interface where you can:  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12150_15ysaww.png =782xauto)
* 🔍 Search for existing tickets.  
* 🕑 Quickly pick from recently created tickets.  

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4. **Representation in Brainframe**  
   All linked tasks appear as **documents** inside the folder structure.  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12160_5g4fwg.png =811xauto)

   If linked via the Lightning Bolt, they will also appear in the **Tasks section of the document**.  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12162_y277uu.png =897xauto)
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5. **Viewing tasks inside Brainframe**  
   Clicking a linked ticket opens it in **document view**. From here you can:  
   ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/2/6/3f26ce462760bc00/screenshot-2026-07-13-at-12164_1nh5hvd.png =831xauto)
1. Open the ticket in its **original tool** (e.g., “Open in Jira”).  
2. See the **live status** directly in Brainframe.  
3. Review the **latest ticket details** without leaving Brainframe.  

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## 2️⃣ Best Practices  

* ⚡ **Use the Lightning Bolt for direct linkage** when documenting risks, incidents, or non-conformities.  
* 📂 **Organize tickets in folders** for process-based views (e.g., Audit Findings, Risk Treatments).  
* 🔍 **Rely on Brainframe search** to quickly locate linked tasks across multiple integrations.  

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## 🎯 Visual Checklist  
  
* [x] Tickets linked to key documents (risks, audits, non-conformities)  
* [ ] Folder structure created for grouped ticket representations  
* [ ] Task statuses verified against external systems  
* [ ] Regularly audit API key validity and access scope